Top 5 Steps To Setup An Effective Closed Loop Feedback Process
Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent … Read more
Emerging Trends transforming the Customer Experience (CX) landscape in 2023
An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, … Read more
How to Select the Best VoC Platform for your company
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to … Read more
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects … Read more
The Best CX Solutions and Why You Need to Invest in One
In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their … Read more
The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted … Read more
The Top Benefits of Employee Experience Management Software
The post-COVID work era has seen an accelerated movement towards a more complex way of working coupled with an ever-increasing … Read more
The Must Haves for Successful CX Programs in LGA
Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to … Read more
A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more
3 Ways B2B Businesses Benefit from a Voice of the Customer Program
We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience … Read more
