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Luna Wen

A 4-Step Approach to Turn Customer Data into Insights

by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more

Categories Best Practices

Top 5 Technologies For Improving Customer Experience

by Luna Wen
Online shopping

Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on … Read more

Categories Customer Experience Management

5 Lessons I have learnt from working in a Start-up

by Luna Wen
5 lessons from start-up

While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from … Read more

Categories Employee Experience, Opportunity Series, Resonate Insider

Opportunities Series: Reconstructing Team Habits

by Luna Wen
Opportunities

I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago, … Read more

Categories Opportunity Series

Recent Posts

  • Customer Experience (CX) Predictions for 2023
  • How to Select the Best VoC Platform for your company
  • The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
  • The Best CX Solutions and Why You Need to Invest in One
  • The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

Categories

  • Best Practices
  • COVID-19
  • Customer Experience Management
  • Customer feedback
  • Customer feedback platform
  • CX Metrics
  • CXBites
  • Employee Experience
  • New Normal Series
  • Opportunity Series
  • Resonate Insider
  • Uncategorized
  • VOC platform
  • Voice of the Customer

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    Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

    • Product
      • Customer Experience Platform
      • NPS Platform
      • Employee Experience Platform
      • Social Suite
      • Complaints Experience
      • Facial Emotion Analytics
      • Market Research
    • Industries
      • Retail
      • B2B
      • Education
      • Local Government
      • Case Studies
    • Resources
      • Blog
      • Childcare Customer Opportunities 2022
      • E-commerce Insights 2021
      • Customer Experience Glossary
    • About Us
      • Partners
      • Newsroom
    • Request Demo