Customer Experience (CX) Predictions for 2023
An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, … Read more
Customer Experience Management
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects … Read more
The Best CX Solutions and Why You Need to Invest in One
In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their … Read more
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more
Top 5 Technologies For Improving Customer Experience
Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on … Read more
Overcome Survey Fatigue: The Best Tips in 2021
Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more
The Ultimate Customer Experience: How to win at CX like Apple & LEGO
It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive … Read more
Different types of NPS – why and when to use them
All of us have, at some point, received a text or email survey from our favourite service provider asking “How likely are you to … Read more
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more
Childcare Customer Experience: Opportunities for Growth
The childcare sector has experienced dramatic growth and childcare customer experience is becoming critical to the success of centres. The … Read more
