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Customer Experience Management

Customer Experience (CX) Predictions for 2023

by Resonate Solutions
Customer Experience (CX) Predictions for 2023

An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, … Read more

Categories Customer Experience Management

The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

by Resonate Solutions
the ultimate guide to customer experience metrics and how they affect your business

Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects … Read more

Categories Best Practices, Customer Experience Management, CX Metrics

The Best CX Solutions and Why You Need to Invest in One

by Resonate Solutions
the best cx solution and why you need to invest in one

In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their … Read more

Categories Customer Experience Management, Customer feedback, Customer feedback platform, CX Metrics

Why Customer Feedback Programs are Essential for B2B Companies

by Mita Bedi
Why Customer Feedback Programs are Essential for B2B Companies

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more

Categories Best Practices, Customer Experience Management

Top 5 Technologies For Improving Customer Experience

by Luna Wen
Online shopping

Improving Customer Experience (CX) is essential for businesses to succeed in today’s competitive market. Nowadays, many businesses are focusing on … Read more

Categories Customer Experience Management

Overcome Survey Fatigue: The Best Tips in 2021

by Awais Jan
Overcome survey fatigue

Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more

Categories Customer Experience Management

The Ultimate Customer Experience: How to win at CX like Apple & LEGO

by Justin Reiss
Apple and LEGO

It is no surprise that the ultimate customer experience (CX) is a vital aspect of business success in today’s competitive … Read more

Categories Customer Experience Management

Different types of NPS – why and when to use them

by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favourite service provider asking  “How likely are you to … Read more

Categories Customer Experience Management

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, … Read more

Categories Customer Experience Management

Childcare Customer Experience: Opportunities for Growth

by Tuuli Toivainen
Childcare customer experience

The childcare sector has experienced dramatic growth and childcare customer experience is becoming critical to the success of centres. The … Read more

Categories COVID-19, Customer Experience Management
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Recent Posts

  • Customer Experience (CX) Predictions for 2023
  • How to Select the Best VoC Platform for your company
  • The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
  • The Best CX Solutions and Why You Need to Invest in One
  • The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

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