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CX Metrics

The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

by Resonate Solutions
the ultimate guide to customer experience metrics and how they affect your business

Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects … Read more

Categories Best Practices, Customer Experience Management, CX Metrics

The Best CX Solutions and Why You Need to Invest in One

by Resonate Solutions
the best cx solution and why you need to invest in one

In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their … Read more

Categories Customer Experience Management, Customer feedback, Customer feedback platform, CX Metrics

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more

Categories Best Practices, CX Metrics

Measuring Customer Experience Impacts Revenue Growth………..…Right??

by Rebecca Mitchell

Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority … Read more

Categories CX Metrics

UX in a CX Context: “Seeing the Wood for the Trees”

by Jeff Carruthers

The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

When Personal Best is Not Enough! The Missing Competitive Link in NPS.

by Jeff Carruthers

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it … Read more

Categories Customer Experience Management, CX Metrics, Resonate Insider

Customer Journey Maps – From Sticky Notes to Sticky Customers!

by Jeff Carruthers

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Using Business Driver Data to be more Proactive with CX

by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Net Promoter Score – Stop Obsessing Over the Score

by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over … Read more

Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Closed Loop Feedback Empowers the Frontline

by Anchalee Hasty

What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a … Read more

Categories Best Practices, Customer Experience Management, CX Metrics
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Recent Posts

  • Customer Experience (CX) Predictions for 2023
  • How to Select the Best VoC Platform for your company
  • The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
  • The Best CX Solutions and Why You Need to Invest in One
  • The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

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