5 Lessons I have learnt from working in a Start-up
While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from … Read more
While many graduates are aiming to get into large organisation Graduate Programs, I happen to have started my career from … Read more
What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is … Read more
The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms … Read more
“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it … Read more
As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – … Read more
The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition … Read more
Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver … Read more
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside … Read more
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply … Read more
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than … Read more