Resonate.CX Blog

CX Industry News | Thought Leadership | Experience Management Guides & Tips.

1-9 of 104 results
  • Happy Call Center Agents Looking at Camera

    Customer Service vs. Customer Experience: What’s the difference?

    By Alvier Marqueses • March 28, 2024
    Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can … Read more
    Read More
  • Customer Feedback: A Comprehensive Guide

    By Alvier Marqueses • March 15, 2024
    Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to collect it, analyze it, and use it to build a business your customers love.
    Read More
  • Customer Relationship Management (CRM) vs. Customer Experience Management (CEM/CXM)

    By Alvier Marqueses • March 1, 2024
    Ever felt like you and your business are on different planets when it comes to your customers? You’re trying your … Read more
    Read More
  • Ultimate Guide to Unlocking the Power of a Stellar Member Experience

    By Alvier Marqueses • February 17, 2024
    Remember that gym membership gathering dust in the corner of your drawer? Or the loyalty program points slowly expiring in … Read more
    Read More
  • CSAT and NPS: What Are They and When Do You Use Them 

    By Aryne Monton • January 8, 2024
    CSAT and NPS: Differences and Similarities Meet Sarah, a CEO of a rapidly growing skincare brand. Her company is on … Read more
    Read More
  • Why Closed Loop Feedback is Important to Increased Customer Advocacy 

    By Aryne Monton • October 26, 2023
    In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop … Read more
    Read More
  • How to Provide the Best Retail Customer Experience

    By Aryne Monton • October 2, 2023
    What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It … Read more
    Read More
  • Improve In-Store Sales With An Omni-Channel Retail Approach

    By Alvier Marqueses • September 18, 2023
    In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with … Read more
    Read More
  • Customer Purchase: When Do Customers Make an Impulse Buy? 

    By Alvier Marqueses • August 29, 2023
    Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon … Read more
    Read More