Employee Experience in the New normal
The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to … Read more
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It’s time to change the CX conversation
Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it … Read more
The Loyalty Edge for Financial Planners
Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses … Read more
Improving CX: Are you in it for the Long Run? You Should Be!
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay … Read more
Will the last-standing product company please step-up for customer feedback!
The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were … Read more
Facial Recognition for CX – Are we there yet?
One of the great things about working in CX is the insanely fast changing world of technology and its potential … Read more
The Imaginery Barriers to Great B2B Customer Experience
The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience … Read more
A Holistic Approach to Experience: Why CX and EX are equally important.
Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together … Read more
5 Aussie Women Who Are Leading Tech In 2018
2018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine … Read more
